1. The first factor is the level of education or knowledge that citizens have, as well as the latest technologies and trends that they are aware of.
2. The second important factor that is actively used in the preparation and functioning of e-government institutions is the ability and desire to learn throughout life.
3. Constantly changing technologies that make up the intellectual sphere create a certain problem for citizens. In this case, citizens should be able to use them in order to remain active in the modernization process.